Difficult Patient Scenarios Characteristics | Medical Algorithm

Are you evaluating a new patient?

Yes

Does/Is the patient?

• have a history of care by many providers?

Yes

• express dissatisfaction with the care given by multiple previous providers?

Yes

• demanding, pushy, irritable and/or angry?

Yes

• rude to staff?

Yes

• have a history of legal actions?

Yes

• have multiple chronic problems that have been resistant to therapy?

Yes

• possess an extraordinary level of clinical knowledge?

Yes

• blaming?

Yes

• manipulative?

Yes

• have an ongoing disagreement with care?

Yes

• display selective forgetfulness?

Yes

• show incongruity between social function and complaints?

Yes

Evaluation

Results

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Interpretation and Description

References

Next Steps in Evaluation

Diagnosis

Patient Concerns

Societal Concerns

Objective

ICD-10

Characteristics of a Potentially Difficult Patient

Purpose: To identify features about a patient that may indicate that the patient could be difficult to deal with.